We have a very strict quality control process to ensure that all of our Queens receive the very best virgin hair. You must contact us first before shipping back any orders! (Email dynastyelitehair@gmail.com) within (3) day return period.

All Dynasty Elite Hair extensions must be mailed back for exchange in its ORIGINAL condition. We will not accept any merchandise that is not in its original condition. The returned item or items must be unopened, unaltered, unworn, undamaged and all items that meet the above conditions may be returned within 3 days of receiving hair in mail or 2 days if purchased at store location with proof of purchase.

You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault.

FYI: Dynasty Elite Hair is not responsible for any lost/damaged packages.